I schedule ahead of time for every appointment I have had, which is three. The massage therapy they provide is outstanding, probably one of my favorites....the reason they get 1 star is because when I walked in last time and today the lady who walked up to me made me feel like it was so terrible that she had to do a 90 minute massage, which is what I asked for. Today when I told her she ended up going to the back and coming back with another woman. They were SCREAMing at one another, I know they speak a different language, but that was so unprofessional...I was just standing there waiting while they were screaming back and forth. She collected the money for the massage and I really almost left during the argument, but I was so excited to relax and unwind. Fast forward...great massage, but when I went to check out she gave me my receipt to add the tip. I put $3 on there as a courtesy because I really and truly should have left the moment the yelling occurred. She basically started yelling at me when she saw the tip amount and proceeded to show me the sign on the wall that requires you to make a 20% tip. I don't tip anyone who hasn't earned it, I'm sorry. I was done being yelled at so I pulled out $14ish dollars of cash that I had in my wallet. That will be the last time they ever get my business, unless of course someone wants to make it right.